Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of the Marqeable website, beta program, and product. By using Marqeable, you agree to these Terms. If you don’t agree, please don’t use the service.

Marqeable is currently in a private beta with a founding cohort. Beta features may change, break, or be removed without notice. Beta access can be modified or revoked at any time. You agree to provide feedback, report bugs, and treat non-public features as confidential.

• You must provide accurate information when creating an account.
• You’re responsible for activity under your account and for keeping credentials secure.
• You must be at least 18 years old, or the age of majority in your jurisdiction.
• You won’t share your account with anyone outside your organization.

You agree not to:

• Use Marqeable to send unlawful, harassing, deceptive, or unsolicited messages.
• Violate TCPA, CAN-SPAM, GDPR, or other applicable communication laws. You are responsible for obtaining consent from your contacts.
• Send malware, run security scans, or attempt to bypass rate limits and access controls.
• Reverse-engineer, scrape, or use the product to train competing models without permission.
• Misrepresent your identity or the sender of a message.

We may suspend or terminate accounts that violate these rules, with or without notice, including to protect other customers and the service.

You retain ownership of content you put into Marqeable (campaigns, contacts, drafts, messages). You grant us a worldwide, non-exclusive license to host, process, and display that content as needed to operate the service, including sending relevant inputs to the third-party AI providers that power our agents. Those providers process data under their own terms and our agreement with them. See our Privacy Policy for the current providers and what controls our agreements impose.

Marqeable sends SMS and email on your behalf. You are the sender of record and are responsible for: obtaining and recording consent, honoring opt-outs, respecting send-window laws (we enforce 7 AM–9 PM in the recipient’s timezone by default), and complying with all applicable communication regulations. STOP, HELP, and opt-out keywords are handled automatically.

Pricing during the beta is shared directly with founding cohort participants. Once the product moves to general availability, fees, billing cycles, and cancellation terms will be published. We’ll give reasonable notice before any pricing change affects your account.

Marqeable integrates with third-party tools you choose to connect (ServiceTitan, HubSpot, Salesforce, Twilio, SendGrid, and others). Your use of those services is subject to their own terms and privacy policies. We’re not responsible for the availability or behavior of third-party services.

Each party will protect the other’s confidential information with reasonable care, use it only for the purposes of these Terms, and won’t disclose it to third parties except as required by law or to fulfill the service.

You can stop using Marqeable at any time. We can suspend or terminate access for violations of these Terms, for non-payment, or with reasonable notice for any other reason. On termination, we’ll provide reasonable opportunity to export your data subject to our standard retention windows.

The service is provided “as is” and “as available”, without warranties of any kind. We don’t guarantee uninterrupted availability or that AI-generated drafts will be accurate or compliant — you review and approve every message before it goes out.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Total liability under these Terms is limited to the fees paid to Marqeable in the twelve months preceding the claim (or $100 if no fees were paid).

You agree to indemnify and hold Marqeable harmless from claims arising out of your content, your use of the service in violation of these Terms, or your breach of applicable communication laws.

Marqeable respects copyright. If you believe content on or sent through our service infringes your copyright, send a notice to info@marqeable.com with: (a) your physical or electronic signature, (b) identification of the copyrighted work, (c) identification of the allegedly infringing material and where it’s located, (d) your contact information, (e) a statement of good-faith belief that the use is unauthorized, and (f) a statement under penalty of perjury that the information is accurate and that you’re authorized to act. We’ll respond per the DMCA and may terminate accounts of repeat infringers.

We work to keep the service reliable, but during the beta we don’t commit to a contractual uptime or SLA. Once GA, any uptime commitments will be published in the order form or product agreement. Scheduled maintenance, third-party outages (e.g., upstream messaging providers), and events outside our control may affect availability.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. The parties will first try to resolve any dispute informally by contacting info@marqeable.com. If we can’t resolve it within 30 days, disputes will be brought exclusively in the state or federal courts located in Delaware, unless mandatory law provides otherwise. Each party irrevocably consents to the jurisdiction and venue of those courts.

Neither party is liable for delays or failures caused by events outside its reasonable control, including acts of God, natural disasters, war, terrorism, strikes, internet or third-party service outages, or government action.

We may give you notices by email (to the address on your account), by posting in the product, or by updating this page. You may give us legal notices by emailing info@marqeable.com.

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, with notice to you.

If any part of these Terms is unenforceable, the rest stays in effect. A waiver of any term in one instance isn’t a waiver in any other. These Terms, together with any order form or product-specific addenda and our Privacy Policy, are the entire agreement between you and Marqeable regarding the service, and supersede prior agreements on the same subject.

We may update these Terms from time to time. We’ll change the “Last updated” date and, for material changes, provide additional notice. Continued use after a change means you accept the updated Terms.

Questions? Email info@marqeable.com. See also our Privacy Policy.