Privacy Policy

Marqeable (“Marqeable,” “we,” “us”) provides a marketing platform that helps businesses run campaigns and respond to their customers. This policy explains what information we collect when you visit our website, request a demo, join our private beta, or use the product, and how we use that information.

• Provide, operate, and improve the Marqeable product.
• Authenticate you and keep your account secure.
• Send transactional messages (account, billing, security) and product updates you can opt out of.
• Respond to demo requests, support, and sales inquiries.
• Measure how the site and product are used so we can improve them.
• Comply with legal obligations and enforce our Terms.

We do not sell your personal information. Our website uses advertising cookies (the Meta Pixel) to measure our ad campaigns and reach relevant audiences, which may be considered “sharing” under California law - see “Cookies and advertising” below for how to opt out. Our AI features rely on third-party large language model providers (see the next section for details).

We share information only with parties that help us run the service:

• Infrastructure providers (hosting, databases, CDNs, backups).
• Communication providers (SendGrid, Twilio) when you send a message through the product.
• CRM and identity providers (HubSpot, WorkOS) that you choose to connect.
• Analytics providers (Google Analytics 4) to understand site and product usage.
• Advertising and measurement partners (Meta) to measure whether our ads lead to visits and signups and to build advertising audiences - subject to your consent choices and opt-outs described below.
• Payment processors when applicable.
• Professional advisors (lawyers, accountants) under confidentiality.
• When required by law, legal process, or to protect rights and safety.
• In connection with a merger, acquisition, or sale of assets, with notice to you.

If you are in the European Economic Area, the United Kingdom, or Switzerland, our lawful bases for processing your personal information are:

• Performance of a contract - to provide the service you’ve signed up for.
• Legitimate interests - to secure, improve, and market our products, where those interests aren’t overridden by your rights.
• Consent - for non-essential cookies, optional marketing, and any processing that requires it. You can withdraw consent at any time.
• Legal obligation - to comply with laws and respond to lawful requests.

Marqeable uses AI agents to draft content (campaign briefs, message copy, suggested replies). Campaigns and automations that our customers configure send automatically within compliance guardrails (for example, opt-out handling and quiet hours), and AI-drafted replies may require the customer’s approval before sending, depending on their settings. We do not use automated processing to make decisions that produce legal or similarly significant effects about you.

To power these features, we send the relevant inputs (your prompts, context, and content you ask the AI to work with) to third-party large language model providers (which may include OpenAI, Anthropic, Google, or similar). Each provider processes that data under their own terms and our agreement with them, which control whether and how they may use the data - including for safety review, abuse monitoring, or short-term retention. We’ve chosen providers that, under our current terms with them, do not train their general-purpose models on API data we submit, but providers’ policies can change and we encourage you to review them.

We may use aggregated or de-identified data to improve Marqeable’s own service. We do not sell personal information, and content you put into the product is never shared for advertising.

• Access, correction, deletion, portability. You can request a copy of your personal data, ask us to correct it, or ask us to delete it.
• Object or restrict processing in certain situations (EEA/UK).
• Opt out of marketing emails from any message we send, or contact us directly.
• SMS opt-out by replying STOP to any text message; opt-outs are honored automatically and never reach the operator inbox.
• Cookies. EEA/UK/Swiss visitors can accept or decline analytics and advertising cookies via our consent banner. Most browsers also let you block cookies; some product features may not work without them.
• California residents have rights under CCPA/CPRA: to know what personal information is collected, to delete or correct it, to opt out of any “sale” or “sharing” (we do not sell personal information; our use of the Meta Pixel for ad measurement may be considered “sharing,” which you can opt out of via Global Privacy Control or by emailing us), to limit use of sensitive personal information, and to not be retaliated against for exercising your rights.
• Global Privacy Control / Do Not Track. We honor browser-level GPC signals as a valid opt-out request from CCPA-covered residents.
• Lodge a complaint. EEA/UK residents have the right to lodge a complaint with their local data protection authority.

To exercise any of these rights, email us at the address in the “Contact us” section. We’ll respond within the time required by applicable law (typically 30 days). We may need to verify your identity before fulfilling certain requests.

We keep personal information only as long as we need it:

• Account data - for the life of your account plus a reasonable wind-down period (typically 90 days) after deletion.
• Customer conversation history - kept while your account is active, then deleted on request or after account closure.
• Billing records - retained for up to 7 years to comply with tax and accounting laws.
• Backups - overwritten on a rolling 30-day cycle.
• Marketing prospect emails - kept until you unsubscribe or request deletion.

You can request earlier deletion at any time, subject to legal exceptions (for example, records we must keep for compliance).

We use industry-standard administrative, technical, and physical safeguards (encryption in transit, role-based access, isolation between accounts, audit logs). No method of transmission is perfectly secure; we work to reduce risk, not to guarantee absolute security.

Marqeable is operated from the United States. If you access the product from outside the United States, your information may be transferred to and processed in the United States, subject to appropriate safeguards.

Marqeable is not intended for, and is not directed to, anyone under 16. We do not knowingly collect personal information from children.

We use cookies and similar technologies in three categories:

• Strictly necessary and functional - keeping you signed in and remembering preferences. The site does not work fully without these.
• Analytics - Google Analytics 4 tells us which pages are visited, how visitors move through the site, and which campaigns bring them here. IP addresses are anonymized.
• Advertising - the Meta (Facebook) Pixel measures whether our ads lead to visits and signups and helps us reach relevant audiences on Meta platforms.

If you visit from the EEA, UK, or Switzerland, analytics and advertising tracking is off by default. We ask for your consent with a banner; you can accept or decline, and we remember your choice. To change a previous choice, clear this site’s data in your browser or email us.

We honor Global Privacy Control browser signals as an opt-out of advertising cookies. We also store campaign parameters from the URL (UTM tags and ad click identifiers) in your browser’s session storage - first-party only, cleared when your browsing session ends - to attribute a visit or signup to the campaign that brought you.

We may update this Privacy Policy from time to time. We’ll change the “Last updated” date at the top, and where the change is material we’ll provide additional notice (email or in-product).

For privacy questions, complaints, or to exercise your rights, email info@marqeable.com. See also our Terms of Service.